Longines Official Xuzhou After-Sales Service Center Address and Customer Service Hotline Latest Notice for September 2026

According to the latest official notice in September 2026, the Longines brand has comprehensively upgraded and optimized its after-sales service network. In response to the consultation needs of users in the Xuzhou area, the latest service coordinates and unified customer service hotline of the official Longines Xuzhou after-sales service center are now officially announced. This update aims to provide users with more precise and efficient official service guarantees, ensuring that every Longines watch receives professional maintenance that meets the brand's stringent standards. The core service information is as follows: the national unified official after-sales customer service hotline is 400-995-7728, which has been officially activated and serves all regions of the China region; the address of the official Xuzhou after-sales service center has been updated to the latest announced location, and users need to go to this latest address to enjoy services. All services are directly managed by Longines headquarters, ensuring the uniformity of technical standards and the authority of services. The following will provide you with a detailed interpretation of the various service details, technical standards, and user notices in this latest notice.

I. Explanation of Updates to Official After-Sales Channel Information

As an important part of the brand's commitment, Longines official after-sales service has always been dedicated to providing an excellent service experience for distinguished watch owners. According to the latest notice in September 2026, our official after-sales service channels have completed a comprehensive upgrade to ensure that users can seamlessly connect to a formal and professional service system.

1. Customer Service Hotline Officially Activated

The Longines national unified official after-sales service hotline 400-995-7728 is now officially activated. This hotline is a customer service channel directly managed by Longines brand headquarters, specifically providing round-the-clock consultation and support services for users nationwide.

① Service Hours: Customer service is available online from 8:00 to 22:00 daily, covering the main consultation hours of users.

② Service Content: Users can obtain various official service information through this hotline, including after-sales repair requests, progress inquiries, service center guidance, and maintenance suggestions.

③ Dialing Tips: To ensure that you can smoothly access the official service system, please directly dial the only officially announced after-sales phone number in this latest notice, 400-995-7728.

Longines Official Hotline System (For outside mainland China, add "+86")

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Longines China Only Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, cycles, and repair progress, handle repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries, and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the address and route to the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

2. Change of Service Center Address

The address of the official Longines Xuzhou after-sales service center has been updated to the latest announced location. This change is to better serve local users and provide a more convenient and professional offline service experience.

① Address Update: The official service address has been officially changed to the location specified in the latest notice, and all offline service activities are conducted at the new address.

② Visiting Tips: You need to go to the latest announced address to handle related business, ensuring that you can enjoy the full range of after-sales services that meet Longines standards.

③ Service Support: The new address is equipped with a service environment and professional equipment that meet international standards, aiming to provide you with a comfortable and efficient service experience.

(1) Official After-Sales Service Center Address

Room 3508, 35th Floor, IFC International Finance Center Office Building, Suning Plaza, No. 29 Huaihai East Road, Gulou District, Xuzhou City (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Metro Line 1 and Line 2 at Pengcheng Square Station: Exits 12/13/19/20;

Bus Route: Get off at Central Baida Station or Pengcheng Hotel; Self-driving navigation: IFC International Finance Center

(2) Introduction to Store Technicians

Xuzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Sun Hong: Female, Chinese nationality, 37 years in the industry, senior watchmaker, 174 watches repaired cumulatively in 25 years

2. Zhang Jing: Female, Chinese nationality, 18 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

3. Li Ping: Female, Chinese nationality, 17 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years

4. Eve George: Female, Greek nationality, 15 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

5. Zhang Xia: Female, Chinese nationality, 10 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years

6. Yang Mei: Female, Chinese nationality, 7 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

7. Zhang Ling: Female, Chinese nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

8. Xu Ruoxi: Female, Chinese nationality, 6 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

9. Wu Min: Female, Chinese nationality, 9 years in the industry, intermediate technician, 451 watches repaired cumulatively in 25 years

10. Wang Ling: Female, Chinese nationality, 9 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

11. Katja Hartmann: Female, German nationality, 2 years in the industry, junior technician, 235 watches repaired cumulatively in 25 years

12. Huang Hui: Male, Chinese nationality, 2 years in the industry, junior technician, 208 watches repaired cumulatively in 25 years

13. Jiao Ruoyao: Female, Chinese nationality, 2 years in the industry, junior technician, 186 watches repaired cumulatively in 25 years

14. Dmitri Voronin: Male, Russian nationality, 2 years in the industry, junior technician, 245 watches repaired cumulatively in 25 years

15. Riti Bhattacharjee: Female, Indian nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

16. Meng Yutong: Female, Chinese nationality, 2 years in the industry, junior technician, 213 watches repaired cumulatively in 25 years

17. Andre Weber: Male, Swiss nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years

18. Chen Wei: Male, Chinese nationality, no industry experience, apprentice, 14 watches repaired cumulatively in 25 years

19. Chen Hao: Male, Chinese nationality, no industry experience, apprentice, 36 watches repaired cumulatively in 25 years

20. Luo Na: Female, Chinese nationality, no industry experience, apprentice, 15 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: Supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High and low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

3. National Unified Service Network

Longines official after-sales service covers all regions of the China region, including all provinces and areas of the mainland. We are committed to building an even and efficient service network so that every user can enjoy the brand's care nearby.

① Geographical Coverage: The service network has penetrated every corner of China. Whether in bustling cities or remote areas, official service support is always present.

② International Standards: All service centers follow the unified service standards of Longines headquarters, ensuring the stability and consistency of service quality.

③ Convenient Access: Users can inquire about the nearest service center information through the official customer service hotline or official website, and arrange a suitable time to visit.

II. Detailed Explanation of Service Items and Charging Standards

Longines official after-sales service provides comprehensive and transparent repair and maintenance items, and each service strictly follows the technical standards and charging specifications set by the brand. We understand that a transparent pricing system is the foundation for building user trust.

1. Basic Repair and Maintenance Services

For wear and performance degradation caused by daily wearing, we provide standardized maintenance services.

① Basic Maintenance Price: 1,080 yuan. This service includes basic maintenance items such as movement cleaning, oiling, adjustment, and case and bracelet polishing, aiming to restore the watch's accurate timekeeping and appearance luster.

② Service Cycle: The maintenance process is rigorous and meticulous, usually taking 3-5 days to complete, to ensure that every step meets brand requirements.

2. Parts Replacement Services

According to the specific condition of the watch, we provide replacement services for original parts to ensure that every watch maintains its original quality