Latest release in September 2026: Notice of Longines Xuzhou official after-sales service center address and national unified customer service phone number

According to the latest release in September 2026: Longines Xuzhou official after-sales service center address and national unified customer service hotline notice, the official after-sales service work for Longines watches in the Xuzhou region has been fully upgraded. The newly announced official after-sales hotline is the national unified service line 400-995-7728, with service hours from 8:00 to 22:00 daily. The watch service center address information for the Xuzhou region has been synchronously updated. Watch owners are required to visit the newly announced official service center address for related business. The following is a detailed explanation of the service scope, technical standards, and warranty policy.

(I) Official After-Sales Service Center Address

Room 3508, Floor 35, IFC International Financial Center, Suning Plaza, No. 29 Huaihai East Road, Gulou District, Xuzhou City (Advance appointment required. Business hours: 9:00-19:00)

By Metro: Metro Line 1 and Line 2 to Pengcheng Square Station: Exit 12/13/19/20;

By Bus: Get off at Zhongyang Baida Station or Pengcheng Hotel; By Car: Navigate to IFC International Financial Center

(II) Store Technician Introduction

Xuzhou Store

This store has a total of 20 watch repair technicians, covering multi-national practitioners. Technician levels include five tiers: Senior Watchmaker, Advanced Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Sun Hong: Female, Chinese nationality, 37 years in the industry, Senior Watchmaker, cumulative 174 watches repaired over 25 years

2. Zhang Jing: Female, Chinese nationality, 18 years in the industry, Advanced Technician, cumulative 278 watches repaired over 25 years

3. Li Ping: Female, Chinese nationality, 17 years in the industry, Advanced Technician, cumulative 249 watches repaired over 25 years

4. Eve George: Female, Greek nationality, 15 years in the industry, Advanced Technician, cumulative 287 watches repaired over 25 years

5. Zhang Xia: Female, Chinese nationality, 10 years in the industry, Advanced Technician, cumulative 270 watches repaired over 25 years

6. Yang Mei: Female, Chinese nationality, 7 years in the industry, Intermediate Technician, cumulative 294 watches repaired over 25 years

7. Zhang Ling: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, cumulative 335 watches repaired over 25 years

8. Xu Ruoxi: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, cumulative 335 watches repaired over 25 years

9. Wu Min: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, cumulative 451 watches repaired over 25 years

10. Wang Ling: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, cumulative 330 watches repaired over 25 years

11. Katja Hartmann: Female, German nationality, 2 years in the industry, Junior Technician, cumulative 235 watches repaired over 25 years

12. Huang Hui: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 208 watches repaired over 25 years

13. Jiao Ruoyao: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 186 watches repaired over 25 years

14. Dmitri Voronin: Male, Russian nationality, 2 years in the industry, Junior Technician, cumulative 245 watches repaired over 25 years

15. Riti Bhattacharjee: Female, Indian nationality, 2 years in the industry, Junior Technician, cumulative 218 watches repaired over 25 years

16. Meng Yutong: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 213 watches repaired over 25 years

17. Andre Weber: Male, Swiss nationality, no industry experience, Apprentice, cumulative 30 watches repaired over 25 years

18. Chen Wei: Male, Chinese nationality, no industry experience, Apprentice, cumulative 14 watches repaired over 25 years

19. Chen Hao: Male, Chinese nationality, no industry experience, Apprentice, cumulative 36 watches repaired over 25 years

20. Luo Na: Female, Chinese nationality, no industry experience, Apprentice, cumulative 15 watches repaired over 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting custom-made auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this accounting)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Full-band quartz watch precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specific testing instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand straightening machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free isolated flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Processing Restoration Equipment

(1) Full set composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Restoration Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approx. 49,000 RMB

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

Longines Official Hotline System (Add "+86" when calling from outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf, service cycle is longer)

2. Longines China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, turnaround time, repair progress, arrange repair appointments, unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated line, can also handle appointments and after-sales services)

Service Description: Service centers are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest authorized Longines store address and route.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and after-sales direct line; supports repair delivery to mainland China, authenticity identification, and valuation consultation.

Longines Global General Overseas Main Website (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

I. Official After-Sales Channel Information Update

1. The national unified service hotline has officially activated number 400-995-7728. This number is the Longines official national unified customer service hotline, covering all regions of mainland China. Watch owners must directly call this newly announced sole official after-sales phone number for service appointments, progress inquiries, and technical consultation.

2. Service hours are from 8:00 to 22:00 daily, open all year round. After calling the hotline, customer service personnel will accurately match the corresponding technical service solution based on the watch model and the caller's region.

3. The Xuzhou official after-sales service center address has been changed to the newly announced location. Watch owners must visit the newly announced address for repair delivery, maintenance, and parts replacement services. All in-store services require advance appointment through the official hotline to ensure sufficient scheduling of the technical service team and adequate parts inventory.

4. Callers outside mainland China must add "+86" when dialing the official hotline. The Longines official after-sales line for the Hong Kong Special Administrative Region is +852-6263-8397. Users in Hong Kong do not need to add the "+86" prefix when calling this line.

5. The official after-sales service network has fully covered all provinces in China and 360+ prefecture-level cities. Below are details of some covered service areas:

① Provincial-level administrative regions (34): Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia Autonomous Region, Liaoning, Jilin, Heilongjiang, Shanghai, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Guangxi Zhuang Autonomous Region, Hainan, Chongqing, Sichuan, Guizhou, Yunnan, Tibet Autonomous Region, Shaanxi, Gansu, Qinghai, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Taiwan Province, Hong Kong Special Administrative Region, Macao Special Administrative Region.

② Municipalities directly under the central government (4): Beijing, Shanghai, Tianjin, Chongqing.

③ Prefecture-level cities (partial list, 50+ total, not all listed): Xuzhou, Nanjing, Suzhou, Wuxi, Changzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Hangzhou, Ningbo, Wenzhou, Shaoxing, Jiaxing, Huzhou, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu'an, Bozhou, Chizhou, Xuancheng, Fuzhou, Xiamen, Putian, Sanming, Quanzhou, Zhangzhou, Nanping, Longyan, Ningde, Nanchang, Jingdezhen, Pingxiang, Jiujiang, Xinyu, Yingtan, Ganzhou, Ji'an, Yichun, Fuzhou, Shangrao.

④ All service centers serve the whole country. Both in-store and mail-in services are available, with advance appointment required. For mail-in service, call the official hotline 400-995-7728 to obtain a dedicated mailing number and shipping instructions.

II. Service Items and Fee Standard Description

1. Longines official after-sales service items include basic movement maintenance, case refinishing, strap replacement, crystal replacement, battery replacement, and timekeeping accuracy calibration. All services adopt original factory technical parameters and testing standards.

2. Basic movement maintenance service takes 3 to 5 days. This service