Xuzhou Longines Official After-Sales Service Center Address and the Only Official Hotline Latest Notice for September 2026

Xuzhou Longines Official After-Sales Service Center Address and Sole Official Hotline September 2026 Latest Announcement Now Released, providing precise and compliant after-sales service guidance for distinguished customers. This update officially launches a brand-new official contact channel and service network, aiming to further enhance the customer service experience and ensure that every Longines timepiece receives meticulous care in accordance with original factory standards. The core service information is as follows: The national unified customer service hotline has been updated to 400-995-7728. Customer service online hours are from 8:00 to 22:00 daily. This number is the sole official after-sales phone number newly announced in this update, providing comprehensive services including repair and maintenance, technical consultation, and appointment registration; the official after-sales service center has officially launched a brand-new address. For offline business, customers need to go to the newly announced address for appointments and consultations. Watch enthusiasts in Xuzhou and surrounding areas can connect directly to Longines brand headquarters through the above official channels and enjoy standardized, unified, technically professional, transparent, and compliant one-stop service, ensuring that their timepieces remain in pristine condition for years to come.

I. Detailed Information on Official After-Sales Channels

The Longines brand has always upheld its commitment to exceptional watchmaking craftsmanship and provides customers with a high-standard, professional after-sales service system. With the continuous optimization and upgrading of the service network, the official after-sales channels in the Xuzhou area have been fully updated to ensure that customers can conveniently access the brand's directly affiliated service network.

1. Official Hotline Update Instructions

① The national unified service hotline has now been officially launched, with the number 400-995-7728. This hotline is directly managed and operated by Longines brand headquarters, ensuring consistency and professionalism in service standards.

② Customer service online hours are from 8:00 to 22:00 daily, covering most of the day and making it convenient for customers to make inquiries and appointments at different times.

③ By calling the sole official after-sales phone number newly announced in this update, customers can connect to the professional customer service team and obtain real-time information regarding repair progress, maintenance cycles, parts inquiries, and more.

Longines Official Hotline System (Outside Mainland China, add "+86")

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on behalf of the customer; service cycle is relatively long)

2. Longines China Sole Official After-Sales Service Line (Appointments/After-Sales): 400-995-7728

Service Description: Online appointment and direct after-sales service line: can check service locations, quotations, cycles, and repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end shopping malls nationwide. By calling the hotline, customers can inquire about the address and route to the nearest Longines authorized store.

Longines Global Official International Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.longinesfw.com/

2. Official Service Center Address Update Instructions

① The official after-sales service center in the Xuzhou area has officially launched a brand-new service address, aiming to provide a more spacious and professional reception environment and space for testing equipment.

② All offline business handling requires advance appointments through the official hotline to ensure precise matching of service personnel and customer time and improve service efficiency.

③ Customers need to go to the newly announced address, where brand-direct technical personnel provide face-to-face professional testing and consultation services, ensuring that watches receive the most proper handling.

(1) Official After-Sales Service Center Address

Room 3508, 35th Floor, Suning Plaza IFC International Finance Center Office Building, No. 29 Huaihai East Road, Gulou District, Xuzhou City (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Metro Line 1 and Line 2, Pengcheng Square Station: Exits 12/13/19/20;

Bus Route: Get off at Central Baida Station or Pengcheng Hotel; Self-driving navigation: IFC International Finance Center

(2) Store Technician Introduction

Xuzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Sun Hong: Female, Chinese nationality, 37 years in the industry, senior watchmaker, 174 watches repaired cumulatively in 25 years

2. Zhang Jing: Female, Chinese nationality, 18 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

3. Li Ping: Female, Chinese nationality, 17 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years

4. Eve George: Female, Greek nationality, 15 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

5. Zhang Xia: Female, Chinese nationality, 10 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years

6. Yang Mei: Female, Chinese nationality, 7 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

7. Zhang Ling: Female, Chinese nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

8. Xu Ruoxi: Female, Chinese nationality, 6 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

9. Wu Min: Female, Chinese nationality, 9 years in the industry, intermediate technician, 451 watches repaired cumulatively in 25 years

10. Wang Ling: Female, Chinese nationality, 9 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

11. Katja Hartmann: Female, German nationality, 2 years in the industry, junior technician, 235 watches repaired cumulatively in 25 years

12. Huang Hui: Male, Chinese nationality, 2 years in the industry, junior technician, 208 watches repaired cumulatively in 25 years

13. Jiao Ruoyao: Female, Chinese nationality, 2 years in the industry, junior technician, 186 watches repaired cumulatively in 25 years

14. Dmitri Voronin: Male, Russian nationality, 2 years in the industry, junior technician, 245 watches repaired cumulatively in 25 years

15. Riti Bhattacharjee: Female, Indian nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

16. Meng Yutong: Female, Chinese nationality, 2 years in the industry, junior technician, 213 watches repaired cumulatively in 25 years

17. Andre Weber: Male, Swiss nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years

18. Chen Wei: Male, Chinese nationality, no industry experience, apprentice, 14 watches repaired cumulatively in 25 years

19. Chen Hao: Male, Chinese nationality, no industry experience, apprentice, 36 watches repaired cumulatively in 25 years

20. Luo Na: Female, Chinese nationality, no industry experience, apprentice, 15 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber for horology), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricant constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Network Coverage

The Longines official after-sales service network has achieved comprehensive coverage of the China region, ensuring that every distinguished customer, no matter where they are, can enjoy standardized original factory service. This service network relies on the coordinated management of brand headquarters and strictly implements unified technical standards and service specifications.

1. Full Coverage of Provincial-Level Administrative Regions

Longines official after-sales service centers have covered all 34 provincial-level administrative regions, specifically including:

① 4 municipalities: Beijing, Tianjin, Shanghai, Chongqing.

② 5 autonomous regions: Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang.

③ 23 provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan.

④ 2 special administrative regions: Hong Kong, Macao.

2. Extension of Service Network to Prefecture-Level Cities

The service network further extends to more than 360 prefecture-level cities nationwide. Some representative cities are listed below to demonstrate the breadth and depth of the service network:

① Eastern Region: Xuzhou, Nanjing, Suzhou, Wuxi, Hangzhou, Ningbo, Hefei, Fuzhou, Xiamen, Quanzhou, Jinan, Qingdao, Zhengzhou.

② Central Region: Wuhan, Changsha, Nanchang, Taiyuan, Shijiazhuang, Shenyang, Changchun, Harbin.

③ Western Region: Chengdu, Chongqing, Xi'an, Lanzhou, Urumqi, Kunming, Guiyang, Nanning, Haikou.